apple tv stuck on ethernet no option for wifi

Question

Level 1

7 points

apple tv stuck on ethernet no option for wifi

unable to change from ethernet to wifi even though ethernet cable is unplugged. have done a factory reset still wont connect

Apple TV (4th generation)

Posted on May 11, 2022 9:36 AM

Reply

Answer 1

Top-ranking reply

lyndon911C Author

Level 1

7 points

May 12, 2022 12:59 PM in response to rkaufmann87

I did your recommendations prior to posting this problem. I then re did exactly as you said. still no help. I am sorry but not reading what I am saying and giving basic ideas like turning power off etc is not any help. READ what my reply was after doing your basic ideas...

Reply

Answer 2

rkaufmann87

Level 10

143,892 points

May 11, 2022 10:35 AM in response to lyndon911C

It is possible your Apple TV is out of Wi-Fi range. There are a couple of things you can attempt.

Please do the following:

Unplug your modem from its power source for 2-3 minutes and please restart modem.
Unplug your router from its power source for 2-3 minutes and restart router.
Unplug Apple TV from Power for 2-3 minutes – re-plug in and retest.

If the above steps do not work, then you may have an issue with your network providing an adequate Wi-Fi signal where the Apple TV is locate in your home. Please use a tool such as iStumbler to check the Wi-Fi strength.

If you still have a problem, you may have some additional security setup on your network that is preventing the Apple TV from receiving a WiFi signal.

Reply