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I have upgraded my storage and it reflects however despite all the unused space it reports that it is full and won’t upload my photos

how can I resolve the issue that despite having upgraded to 2T my photos still think I have no space and won’t upload?

iPhone 12, iOS 15

Posted on May 17, 2022 11:59 PM

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Question marked as Top-ranking reply

Posted on May 18, 2022 12:17 AM

Hi,


Is your device storage full? If so, purchasing additional iCloud+ storage would not resolve your issue.

You would need to manage your storage within Settings > General > iPhone Storage.

There should also be recommendations on how to optimize your storage.


The following articles should be able to further assist:


3 replies
Question marked as Top-ranking reply

May 18, 2022 12:17 AM in response to AshleighP-18

Hi,


Is your device storage full? If so, purchasing additional iCloud+ storage would not resolve your issue.

You would need to manage your storage within Settings > General > iPhone Storage.

There should also be recommendations on how to optimize your storage.


The following articles should be able to further assist:


May 27, 2022 10:58 PM in response to AshleighP-18

Hi,


What is the error message when attempting to back up with iCloud Photos?

Do you see the error/alert in Settings > Name > iCloud > Photos,

Settings > General > iPhone Storage >

or in the Photos app?


Do you have iCloud Photos set to Optimize Storage or Download and Keep Originals?

Are you running iOS 15.5 in Settings > General > About > Version?

I have upgraded my storage and it reflects however despite all the unused space it reports that it is full and won’t upload my photos

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