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From January 2022 a charge of £9.99 was taken out of my debit account. I do not recognise the charge. I cannot find it in subscriptions or purchases. How can I find out what the charge is for?

From January 2022 a charge of £9.99 was taken out of my my debit account. The charge is from Apple and includes several numbers and letter as a reference. I do not recognise the charge or what it is for. I have checked subscriptions and purchases in my Apple account but it is not listed there. I have three Apple devices and a check was made of subscriptions and purchase on each device but nothing listed for £9.99. Has any member experienced the same or similar charge to their bank account and if so is there a way to find out what the charge is for?

iPhone 6s, iOS 15

Posted on May 21, 2022 4:56 AM

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Question marked as Top-ranking reply

Posted on May 21, 2022 5:17 AM

If you're sure that charges come from Apple (check your bank statement very carefully), start reading this support page:--> Subscriptions and Billing – Official Apple Support, and check each of the first 3-4 sections.


If you cannot find the information you were looking for, please contact iTunes Store Support Team directly and explain your problem, using this specific link:--> Apple Support


Regards

Giulio

4 replies
Question marked as Top-ranking reply

May 21, 2022 5:17 AM in response to t c a

If you're sure that charges come from Apple (check your bank statement very carefully), start reading this support page:--> Subscriptions and Billing – Official Apple Support, and check each of the first 3-4 sections.


If you cannot find the information you were looking for, please contact iTunes Store Support Team directly and explain your problem, using this specific link:--> Apple Support


Regards

Giulio

From January 2022 a charge of £9.99 was taken out of my debit account. I do not recognise the charge. I cannot find it in subscriptions or purchases. How can I find out what the charge is for?

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