My MacBook Air is not opening despite typing the password. What should I do?

Hello!

Make sure that you are using the correct language input, which may differ from your default

If your password contains letters or symbols, make sure that you are using the same input source to the one you used when you set your password. If you recently changed your password, try switching languages on your keyboard to see if the issue persists, as different language inputs may have different character placements.

Safe Mode // Other Users

• Try restarting in Safe Mode and logging in to see if the issue persists.
• If you have any other users that have an account on your device, have them try to log in, to see if they are Locked out of their account as well.

Reset your Mac Password

Refer to the following articles to reset your Mac Login Password. The last article contains help on how to reset your Apple ID password, as it may be required to reset your log in password.

https://support.apple.com/en-gb/guide/mac-help/mh35902/mac

https://support.apple.com/en-us/HT202860

https://support.apple.com/en-us/HT212190

If you forgot your Apple ID password - Apple Support (NZ)

Hope this helps!

-flef

If you require any further assistance, you can contact Apple:

• Contact Apple for support and service - Apple Support