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Unknown charges

Hi, I was charged today as “apple bill” and I didn’t purchase anything nor do I have any subscriptions! Can you explain to me how did that happen?


I also want to be refunded.

iPhone 6, iOS 11

Posted on May 30, 2022 1:55 PM

Reply
Question marked as Top-ranking reply

Posted on May 30, 2022 1:58 PM

This is primarily a user-to-user support forum; other Apple users like you. We don't have access to information about charges to your account. See each of the steps in the following instructions. They include information on contacting Apple Support if the other steps don't help: If you see 'apple.com/bill' on your billing statement - Apple Support or go to Subscriptions and Billing - Official Apple Support


If the only indication of the charges is from an email, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


3 replies
Question marked as Top-ranking reply

May 30, 2022 1:58 PM in response to Asma-k

This is primarily a user-to-user support forum; other Apple users like you. We don't have access to information about charges to your account. See each of the steps in the following instructions. They include information on contacting Apple Support if the other steps don't help: If you see 'apple.com/bill' on your billing statement - Apple Support or go to Subscriptions and Billing - Official Apple Support


If the only indication of the charges is from an email, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


May 30, 2022 1:58 PM in response to Asma-k

See the following Apple articles:

View your purchase history for the App Store, iTunes Store, and other Apple media services

View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support

 

How apps, content, and subscriptions from Apple are billed

How apps, content, and subscriptions from Apple are billed - Apple Support

 

Request a refund for apps or content that you bought from Apple

Request a refund for apps or content that you bought from Apple - Apple Support

 

See the following Apple articles:

How to cancel a subscription from Apple

If you want to cancel a subscription from Apple - Apple Support

 

If the subscription that you want to cancel is not listed

If the subscription that you want to cancel is not listed - Apple Support

 

Identify legitimate emails from the App Store or iTunes Store

Identify legitimate emails from the App Store or iTunes Store - Apple Support

 


Unknown charges

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