You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: RobDr
RobDr Author
User level: Level 1
8 points

FaceID

How much does it cost to repair a problem with the FaceID camera? My iphoneX has the following error “Apple has detected an issue with your TrueDepth camera”

Posted on Jun 2, 2022 2:42 AM

Reply
Question marked as Top-ranking reply
User profile for user: Smilin-Brian
Smilin-Brian
User level: Level 9
56,105 points

Posted on Jun 2, 2022 3:05 AM

Face ID failure is a hardware issue. ⚠️


Get expert service and support at the Genius Bar.



Click ▶︎ Start a Service Request. ⚛️



Need more help?



Click ▶︎ Check Repair Status.

View in context

Similar questions

3 replies
User profile for user: MaHi-84
MaHi-84
User level: Level 1
8 points

Jun 2, 2022 3:46 AM in response to RobDr

I think it's a bug with iOS 15.5. Have the same problem. After a factory reset it worked again the day before yesterday. After one day the same problem. A forced restart (not a normal one) helped. And today for the third time, nothing helps.


There are now a few posts of this nature in this forum. Would be a big coincidence if suddenly all TrueDepth sensors are broken. I think it is a software bug.

Reply

FaceID

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up