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I can’t access the email or phone number for my Apple ID

How to access your Apple ID if you have two factor Authenticator on where you get emailed or texted to get access however the old number used is not a number anymore and the email address I can’t get in because it asks for authentication again

iPhone 12, iOS 15

Posted on Jun 2, 2022 11:47 AM

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Question marked as Top-ranking reply

Posted on Jun 2, 2022 6:51 PM

See if anything here helps.  If necessary, you can use account recovery as explained in the link at bottom of the article.


Verification code - how to get one and sign in with two-factor authentication.   *


If you can get a code and sign in, you need to change/add the number on your Apple ID. Look in the Security section when signed in online. You may have to add the new number before you can remove the old number. After the change, allow up to 24 hours for the change to sync. Before trying to make the change, sign out of Messages/FaceTime on all devices/computers.


Apple ID - Manage  

1 reply
Question marked as Top-ranking reply

Jun 2, 2022 6:51 PM in response to AlexLiv

See if anything here helps.  If necessary, you can use account recovery as explained in the link at bottom of the article.


Verification code - how to get one and sign in with two-factor authentication.   *


If you can get a code and sign in, you need to change/add the number on your Apple ID. Look in the Security section when signed in online. You may have to add the new number before you can remove the old number. After the change, allow up to 24 hours for the change to sync. Before trying to make the change, sign out of Messages/FaceTime on all devices/computers.


Apple ID - Manage  

I can’t access the email or phone number for my Apple ID

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