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Scrollbars going crazy and mouse freezing

macOS Monterey.


Every few minutes the scrollbars on any application will blink in and out and my Bluetooth mouse will freeze for about 3 seconds. But the trackpad still works. I can use the trackpad to move the mouse while the Bluetooth mouse is frozen. And other Bluetooth devices still work uninterrupted, ex: headphones.


I have tried everything to fix this. Reset NVRAM and SMC. Reinstalled macOS. Reset Bluetooth module. Removed and readded mouse.


I haves tried 3 different Bluetooth mice and I am still having this issue.


please help



MacBook Pro 13″, macOS 12.4

Posted on Jun 2, 2022 7:44 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 3, 2022 4:42 AM

Lucmaan wrote:

macOS Monterey.

Every few minutes the scrollbars on any application will blink in and out and my Bluetooth mouse will freeze for about 3 seconds. But the trackpad still works. I can use the trackpad to move the mouse while the Bluetooth mouse is frozen. And other Bluetooth devices still work uninterrupted, ex: headphones.

I have tried everything to fix this. Reset NVRAM and SMC. Reinstalled macOS. Reset Bluetooth module. Removed and readded mouse.

I haves tried 3 different Bluetooth mice and I am still having this issue.

please help



A - This appears to be some Third Party Software used by the mice and installed to control the mice that is playing up.


A - Is that correct - Third Party software to control the mice ?


1 - Suggest restarting in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Does the issue present in this mode ?


3 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.


4 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.


5 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.


6 - If after performing each of the above steps is the order that have been presents  and still have issues - please advise for possible further assistance.

2 replies
Question marked as Top-ranking reply

Jun 3, 2022 4:42 AM in response to Lucmaan

Lucmaan wrote:

macOS Monterey.

Every few minutes the scrollbars on any application will blink in and out and my Bluetooth mouse will freeze for about 3 seconds. But the trackpad still works. I can use the trackpad to move the mouse while the Bluetooth mouse is frozen. And other Bluetooth devices still work uninterrupted, ex: headphones.

I have tried everything to fix this. Reset NVRAM and SMC. Reinstalled macOS. Reset Bluetooth module. Removed and readded mouse.

I haves tried 3 different Bluetooth mice and I am still having this issue.

please help



A - This appears to be some Third Party Software used by the mice and installed to control the mice that is playing up.


A - Is that correct - Third Party software to control the mice ?


1 - Suggest restarting in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Does the issue present in this mode ?


3 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.


4 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.


5 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.


6 - If after performing each of the above steps is the order that have been presents  and still have issues - please advise for possible further assistance.

Scrollbars going crazy and mouse freezing

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