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Srbuchner Author

Level 1

5 points

Printer not working since software update

Since updating to Monterey 12.4 my Cannon printer MX492 is not working. What can I do?

MacBook Pro 13″, OS X 10.11

Posted on Jun 3, 2022 12:23 PM

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Top-ranking reply

Level 5

4,972 points

Posted on Jun 3, 2022 1:21 PM

Try deleting the printer's entry in System Preferences Printers & Scanners
Make sure you have the latest driver installed
Leave the printer connected and not asleep
Restart your Mac
See if the printer is picked up in Preferences if not try adding it again.
If still not working try resetting the Printing System
Reset the printing system on your Mac to solve a problem – Apple Support (UK)

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2 replies

Top-ranking reply

Level 5

4,972 points

Jun 3, 2022 1:21 PM in response to Srbuchner

Try deleting the printer's entry in System Preferences Printers & Scanners
Make sure you have the latest driver installed
Leave the printer connected and not asleep
Restart your Mac
See if the printer is picked up in Preferences if not try adding it again.
If still not working try resetting the Printing System
Reset the printing system on your Mac to solve a problem – Apple Support (UK)

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Level 4

2,030 points

Jun 3, 2022 2:06 PM in response to Srbuchner

Try downloading the latest driver from Canon.

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mx-series-inkjet/mx492/pixma-mx492

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Printer not working since software update

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