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iMac won’t turn all the way on

I have an I Mac that won’t turn all the way on. It shows the Apple logo with the bar underneath n moves but stops moving, goes to black screen, then white screen n the cycle starts over again. I have turned off, unplugged, n held the command n r buttons but still the same thing


[Re-Titled by Moderator]


iPhone 12 Pro, iOS 15

Posted on Jun 10, 2022 9:16 AM

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Question marked as Top-ranking reply

Posted on Jun 10, 2022 9:45 AM

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3 replies

Jun 10, 2022 10:46 AM in response to btbhav

Did you try Safe Mode?


How to use safe mode on your Mac - Apple Support


That can help eliminate some third-party interferences. If the computer gives you a stable Desktop in Safe Mode, don't use the computer but let it sit in Safe Mode boot for a half-hour or so. Then try a normal boot.


If that doesn't help, you probaly need professions help.


And that bring up a very important point: the AGE of your computer, which we do not know. If it is too old, Apple will not service it and you end up lugging a heavy computer to an Apple Store to be told "Sorry."


So what the the year model of your iMac? As it will not start, you can get the important sub-model from the serial number, which is on the bottom of the "foot" on most modern iMacs:



Plug your serial number into this Apple support page:


Check Your Service and Support Coverage - Apple Support


The return will include the sub-model name we need:



In this example, "27-inch, Mid 2010" is the sub-model. Please tell us the sub-model BUT DO NOT POST THE SERIAL NUMBER for security reasons.


If the computer is too old, Apple may not find it. In that case, this third-party site offers the same function but works on older models:


https://everymac.com/ultimate-mac-lookup/


Remember that iMacs have been in continuous production since 1998 (!) in hundreds of variants, so getting effective and specific help in a forum where your fellow end users can neither see nor remotely access your computer requires a lot of "up front" details from you.

iMac won’t turn all the way on

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