You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My new iPhone 13 have lining green and red during using camera

My new iPhone 13 have lining green and red during using camera


[Edited by Moderator]


Posted on Jun 11, 2022 8:33 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 11, 2022 8:47 PM

ashutosh248 Said:

"My new iphone13 have lining green and red during using camera"

-------


Thank you for the screenshot.


You have a Faulty Device:

Your iPhone's iSight camera is faulty. So, get this iPhone replaced, by taking this in for service. You have a one-year, out-of-the-box, limited-warranty with this. So, see if it can be fixed, and if it would be of no cost to you (if found to be faulty device)


To Set Up a Genius Bar Appointment:

Set up a Genius Bar Appointment (GBA) at your local Apple Store.

  1. Siart here: Genius Bar Reservation and Apple Support Options - Apple
  2. Scroll down to the Bottom of the page
  3. Click the Get hardware help button
  4. Proceed from there as necessary.


What to Bring:

Important: Bring some notes, your original proof of purchase, and create a backup prior to bringing it in. Though not required, bring the power adapter along, in case theirs does not work.  See More here: Get your iPhone, iPad, or iPod touch Ready for Service - Apple Support

1 reply
Question marked as Top-ranking reply

Jun 11, 2022 8:47 PM in response to ashutosh248

ashutosh248 Said:

"My new iphone13 have lining green and red during using camera"

-------


Thank you for the screenshot.


You have a Faulty Device:

Your iPhone's iSight camera is faulty. So, get this iPhone replaced, by taking this in for service. You have a one-year, out-of-the-box, limited-warranty with this. So, see if it can be fixed, and if it would be of no cost to you (if found to be faulty device)


To Set Up a Genius Bar Appointment:

Set up a Genius Bar Appointment (GBA) at your local Apple Store.

  1. Siart here: Genius Bar Reservation and Apple Support Options - Apple
  2. Scroll down to the Bottom of the page
  3. Click the Get hardware help button
  4. Proceed from there as necessary.


What to Bring:

Important: Bring some notes, your original proof of purchase, and create a backup prior to bringing it in. Though not required, bring the power adapter along, in case theirs does not work.  See More here: Get your iPhone, iPad, or iPod touch Ready for Service - Apple Support

My new iPhone 13 have lining green and red during using camera

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.