Why MacBook pro battery is totally down in new only

kokejr12 Said:

"Why MacBook pro battery is totally down in new only: Battery issue"

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Troubleshooting MacBook Pro Power:

A. Black Mac Screen:

Go Here: If your Mac doesn't Turn On or Start Up - Apple Support

Using External Devices: Try Resetting the SMC and NVRAM, but this time, using an external keyboard. Connect an external monitor and see if you get an output.

B. Mac Power Issues:

Try a New Charger:

If it is currently charging from a charger, then use a new charger:

• Power & Cables - Mac Accessories - Apple - Select "Mac Compatibility" on the left
• Find the right power adapter and cable for your Mac notebook - Apple Support

A Few Links to Refer to Power:

• If your Mac doesn't Turn On - Apple Support

• How to Turn your Mac On or Off - Apple Support

• About Mac Notebook Batteries - Apple Support

• Charge the MacBook Pro Battery - Apple Support

• If your Mac Battery won't Charge - Apple Support

kokejr12 Said:

"Why MacBook pro battery is totally down in new only: Battery issue"

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A "New" Mac:

Is this a new device that you just purchased form Apple? If so, return it, as it may be faulty device.

How new is new? over 1 year?