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New Oticon hearing aids won't pair with Macbook

My new Oticon hearing aids won't bluetooth pair with my Macbook. iPhone connects just fine. All previous hearing aids also paired just fine. Anyone else have this problem? Thanks.


MacBook, macOS 10.15

Posted on Jun 16, 2022 10:52 PM

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9 replies

Jun 17, 2022 3:50 PM in response to rgilbert

The System Hardware Bluetooth Report for the Macbook is attached below. It shows Bluetooth Low Energy is supported.

Of note, my old iPhone, a 2017 SE, also had Bluetooth 4.2 and supported LE. I also used it to pair with the Phonak hearing aids for interacting with the myPhonak control app (LE) and audio streaming (Classic), either independently or both at the same time.

Odd that a Macbook of the same generation is not able to do the same. I can't find a toggle anywhere. Anyone here able to shed some light on that?

Jun 17, 2022 1:39 PM in response to rgilbert

Thanks rgilbert. That explains it.

My old Phonak M90 aids used both Bluetooth versions. LE for interacting with the remote control app myPhonak and Classic for streaming audio from the iPhone or Macbook.

Looks like my 2017 Macbook has Bluetooth 4.2. I see the new M2 Macbook uses Bluetooth 5.0. Does anyone here know if 5.0 would be compatible with LE only hearing aids?

Jun 17, 2022 2:22 PM in response to LouisRiel

Bluetooth 5.0 (Classic) and Bluetooth LE (Low Energy) are still two different standards/protocols. They do not communicate with each other. Some hearing aid companies do make a box that will help you create a kluge method to use your Bluetooth LE devices work with Bluetooth Classic (3,4,5) on a dongle plugged into your Mac. Maybe some who have tried it will reply.

Jun 17, 2022 4:07 PM in response to LouisRiel

Bluetooth LE is not compatible with any version of Bluetooth Classic period. Hearing Aid companies who used MFi (Made For iPhone) with their hearing aids use Bluetooth LE to save battery life. The two bluetooth protocols are not compatible regardless of what any Mac supports. Contact Apple Accessibility Support if you need more clarification. I wish the two Bluetooth standards were compatible but they are NOT.

New Oticon hearing aids won't pair with Macbook

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