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Error message when downloading update to iPad

Tried to update my iPad but I keep getting an error message

iPad 2, iOS 9

Posted on Jun 20, 2022 12:40 PM

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Question marked as Top-ranking reply

Posted on Jun 20, 2022 4:03 PM

Do you have a strong Wifi connection? Is your iPad plugged in and charged above 50%?


If you can't do the update over the air, connect your iPad to your home computer and update it using iTunes (Windows) or Finder (Mac). These links will explain how to do that:


Update software on iPhone, iPad, or iPod touch in iTunes on PC - Apple Support (CA)

Update your iPhone, iPad, or iPod touch with the Finder - Apple Support



4 replies
Question marked as Top-ranking reply

Jun 20, 2022 4:03 PM in response to Fybro

Do you have a strong Wifi connection? Is your iPad plugged in and charged above 50%?


If you can't do the update over the air, connect your iPad to your home computer and update it using iTunes (Windows) or Finder (Mac). These links will explain how to do that:


Update software on iPhone, iPad, or iPod touch in iTunes on PC - Apple Support (CA)

Update your iPhone, iPad, or iPod touch with the Finder - Apple Support



Jun 21, 2022 4:31 AM in response to Fybro

If your iPad is capable of being updated to a more recent version of iOS/iPadOS than is currently installed, these support pages outline both the available methods by which the update can be performed - and troubleshooting should you experience difficulties:

Update your iPhone, iPad or iPod touch – Apple Support

If you can't update or restore your iPhone, iPad or iPod touch – Apple Support

If your iPhone, iPad or iPod touch won’t update - Apple Support

iOS update and restore errors – Apple Support


Be aware that while an iPad may be capable of update, it may be too far behind the current version to be updated directly from iPad settings. In such circumstances you will likely need to use a computer to perform the update. You will need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). Ensure that your installed version of iTunes has been updated to the most recent version; the essential device drivers are included.

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support

Update software on iPhone, iPad or iPod touch in iTunes on PC - Apple Support


If you have a beta profile installed, ensure this has been removed from your iPad - as, otherwise, installation of production software updates may be inhibited. This support page provides the necessary information to remove the beta from your iPad:

How to uninstall iOS beta software - Apple Support


You should note that for your iPad to install an available update, its battery must be charged to at least 50% capacity - and/or be connected to its Power Adapter. Similarly, the iPad can only be updated over a standard WiFi connection - or be updated by a PC or Mac using iTunes or Finder - over a USB connection.


Error message when downloading update to iPad

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