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DandelionJoy Author

Level 1

6 points

iPod version 9.3.5

I've changed BOTH my Apple ID and my password. My iPod is still showing the old ID, AND I do not remember the old password.

When I go to Settings on the iPod, the iCloud account still shows the old ID next to my name and the icon.
When I tap <name, ID> under iCloud, the next screen shows "Apple ID" and the old ID.
When I tap "Contact Information", the next screen shows the icon and my name at the top with the new ID.
I cannot sign in to iTunes from the iPod because it's linked to the old ID and old password.
I cannot "Sign Out" of the iPod as advised in previous threads, because it wants the old password.

I would very much appreciate advice! How can I get my current Apple ID and associated password onto this iPod?

iPod, iOS 9

Posted on Jul 5, 2022 2:45 PM

Top-ranking reply

Eric Root

Level 10

684,525 points

Posted on Jul 5, 2022 5:49 PM

If you forgot the Apple ID (iCloud) password, enter the Apple (iCloud) ID, and click Forgot Password. See if you can get a Rescue or Notification email option if necessary. Link to contact Apple Support at the end of the 2nd article.

Apple ID - Manage

Apple ID – Forgot Password *

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iPod version 9.3.5

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