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Help! My Apple ID and password were comprised. I erased my MacBook remotely to keep safe. Subsequently, my Apple ID and password were changed by apple, then they deleted the ID. How now might I use my MacBook Air? Did I really loose my $1700? Is this a case of TOO MUCH security? Help!
Start with recovery and erase and format and reinstall the OS using your new ID. If you have a backup then restore that to the Mac. If you now have no Apple ID then generate a new one to use for setting up the Mac again.
Start with recovery and erase and format and reinstall the OS using your new ID. If you have a backup then restore that to the Mac. If you now have no Apple ID then generate a new one to use for setting up the Mac again.
I have a new ID. I do have a backup in my passport. Apple says they erased my old ID. When I reformat and go to start up, because the MacBook was in activated lock, it wants me to sign on somewhere and release it with my old ID. Can’t there be a way to get rid of the lock mode it’s still seemingly under? Without the old ID? I have it on my IMac and IPhone, but all under new ID.
Thanks. I’ve done that. They said because the old ID is deleted, it is not possible. Can that be true? I didn’t believe it and really still don’t. The computer is barely a year old. I’d rather not just junk it, but that’s who told me nothing can be done. Perhaps this particular genius wasn’t having a good day. Is it fixable?
You will need to take the laptop and the original proof of purchase to Apple to have the activation lock removed.
To the Apple web site https://appleid.apple.com and use that to create a new iCloud account!
This is helpful, but I’m still not able to get to the MacBook without a way to turn off the lock activation, can’t someone at Apple release or delete that lock?
My MacBook Air M1 looks like dead in water.
