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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hi, my iPhone X has decided that ‘Zero ‘ on keypad is no longer needed - trouble is I now can’t log into my phone at all. Have already tried ; restart multiple times, plugged in a logi tech keyboard but phone didn’t respond., can’t use Siri as asks me to log in first.
Is my only option to toss the phone and start again?
iPhone X
petrina33 wrote:
Hi, my iPhone X has decided that ‘Zero ‘ on keypad is no longer needed - trouble is I now can’t log into my phone at all. Have already tried ; restart multiple times, plugged in a logi tech keyboard but phone didn’t respond., can’t use Siri as asks me to log in first.
Is my only option to toss the phone and start again?
Have you restarted the iPhone
Restart your iPhone - Apple Support
reset/ or a Force Restart,
Force restart iPhone - Apple Support
If you can't update or restore your iPhone or iPod touch
If you can't update or restore your iPhone or iPod touch - Apple Support
How to put your iPhone in diagnostics mode - identify potential hardware and software issues
How to put your iPhone in diagnostics mode - Apple Support
petrina33 wrote:
Hi, my iPhone X has decided that ‘Zero ‘ on keypad is no longer needed - trouble is I now can’t log into my phone at all. Have already tried ; restart multiple times, plugged in a logi tech keyboard but phone didn’t respond., can’t use Siri as asks me to log in first.
Is my only option to toss the phone and start again?
Have you restarted the iPhone
Restart your iPhone - Apple Support
reset/ or a Force Restart,
Force restart iPhone - Apple Support
If you can't update or restore your iPhone or iPod touch
If you can't update or restore your iPhone or iPod touch - Apple Support
How to put your iPhone in diagnostics mode - identify potential hardware and software issues
How to put your iPhone in diagnostics mode - Apple Support
You can have the screen replaced. As it’s an iPhone X see→iPhone X Display Module Replacement Program for Touch Issues - Apple Support
How do I log into iPhone X when one number on keypad won’t work?
