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I have bought a yearly premium subscription on an app called Meitu in January 2022. My phone has been damaged in July the same year and after downloading the app onto a new device, the subscription is gone and apple doesn’t recognise I bought anything from this app. I do have a proof of payment and paid £26.99 for this… What should I do? There’s no way to contact the developers of the app, their website is in Chinese.
iPhone 12 Pro, iOS 14
Hi kajawis,
Are you logged in with the same old account?
Here you can find a guide If you can't find or use your in-app purchases - Apple Support and how to restore them.
Let me know if this helps you!
Hi kajawis,
Are you logged in with the same old account?
Here you can find a guide If you can't find or use your in-app purchases - Apple Support and how to restore them.
Let me know if this helps you!
Premium features disappeared after changing device
