You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I gave my daughter an iPad a few years ago, she set it up with some apple ID that she no longer knows what it is. This iPad is in activation LOCK and since we don't have that info can not remove activation lock. How do we get it unlocked
iPad Pro 9.7-inch WiFi
If you are the original owner, contact Apple. Apple can remove the ID if provided the required paperwork to include the original purchase receipt with the serial number on it.
Request additional support for unlocking your device. -
You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.
If you are the original owner, contact Apple. Apple can remove the ID if provided the required paperwork to include the original purchase receipt with the serial number on it.
Request additional support for unlocking your device. -
You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.
I gave my daughter an iPad a few years ago, she set it up with some apple ID that she no longer knows what it is. This iPad is in activation LOCK and since we don't have that info can not remove activation lock. How do we get it unlocked
