Empty App Store credit

Hello ~If you are trying to zero your balance before changing regions…you may purchase an item from the App Store for more than your balance and the remainder will be billed to your credit card on file thus zeroing your balance . You may also go to upper right hand corner and click on Get Support and they can zero it for you or:

Contact Apple for support and service

Also if you are changing regions take a look through this article as well:

Change your Apple ID country or region - Apple Support

~Katana-San~

—First—

Make a request to zero out any remaining balance on your account by contacting Customer Support by phone or chat:

• Call Apple Support at 1-800-APLCARE. 📞
• International Support. 🌐
• Contact Apple Support. 📝
• Chat using Messages. 💬

—Then—

Click ▶︎ Change Region. 🌐

Hello ~ We are fellow forum members like yourself and have no access to your account. You will need to follow the steps I posted to you previously. You can also contact Apple Support…

Contact Apple for support and service

~Katana-San~