You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Apple introduces the 2025 Black Unity Collection

Inspired by the rhythm of humanity, a new Apple Watch Black Unity Sport Loop, watch face, and iPhone and iPad wallpapers honor Black History Month. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

my new I phone randomly got stuck in this mode do not disturb I never put my phone in that mode its an I phone 13 pro anyone know what to do? It will not shut off I cannot get into settings.

my new I phone randomly got stuck in this mode do not disturb I never put my phone in that mode its an I phone 13 pro anyone know what to do? It will not shut off I cannot get into settings. I cannot get to call or messages or settings. Thank you.


Posted on Aug 2, 2022 2:36 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 2, 2022 2:37 PM

  • Press and quickly release VOLUME UP

   THEN

  • Press and quickly release VOLUME DOWN

   THEN

  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears

The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky.


1 reply

my new I phone randomly got stuck in this mode do not disturb I never put my phone in that mode its an I phone 13 pro anyone know what to do? It will not shut off I cannot get into settings.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.