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Hi,
WE are a family of 6.
In the Apple family, we had 6 users too, by mistake I added my sond with two Apple IDs (after he opened a Google Account I added that account since that was the active email.)
I removed his ID so we are back at 5 users in the family.
But now for some reason I cannot add my daughter to the Apple ID since I reached my limit... although we are only 5 in the Apple family.
Thanks!
What happens when you try to add your daughter? Error message(s)?
Since deleting the son's second account, have you tried signing out of iCloud, restarting the device/computer, and then signing back in to see if that helps?
If necessary, contact Apple ID Support for assistance. See the Apple Support articles below for contact information.
Apple ID - Official Apple Support. -
Contact Apple for help with Apple ID account security - Apple Support. * (Link doesn’t always load)
Get Support - Work through the screens to get a chat option. You may have to pick a slightly different problem.
Apple Support schedule phone call. -
From the Apple Support article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
What happens when you try to add your daughter? Error message(s)?
Since deleting the son's second account, have you tried signing out of iCloud, restarting the device/computer, and then signing back in to see if that helps?
If necessary, contact Apple ID Support for assistance. See the Apple Support articles below for contact information.
Apple ID - Official Apple Support. -
Contact Apple for help with Apple ID account security - Apple Support. * (Link doesn’t always load)
Get Support - Work through the screens to get a chat option. You may have to pick a slightly different problem.
Apple Support schedule phone call. -
From the Apple Support article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
Cannot add daughter to family.
