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dochi203 Author

Level 1

4 points

in-game purchase being made without my knowledge

I recently saw an in-game purchase for some gems over at Genshin Impact being made without my knowledge. i dont use a share apple ID nor do i connect it to multiple device.

I can confirm that money has already been taken out of my bank account but i see no sign of the transaction in my purchase history (cant request a refund) nor have i recieved the said gems in my game.

afterwards, i find that it was categorized as “pending” which left me confused as i already saw money being extracted.

how can i fix this? and how can i ask apple for help?

Posted on Aug 10, 2022 6:03 PM

Top-ranking reply

Dah•veed

Level 9

65,389 points

Posted on Aug 10, 2022 8:14 PM

Speak to Support.

1-800-MY-APPLE

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in-game purchase being made without my knowledge

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