You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

how do I erase and restore my iphone 10 back to factory original setting before I give away as I lost my Icloud id and password

how do I erase and restore my old iphone 10 back to factory original setting before I give away as I lost my Icloud id and password


Posted on Aug 11, 2022 8:20 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 11, 2022 8:27 AM

You cannot, you must first recover your Apple ID and password


See this links on how to do that


If you have forgotten your Apple ID password – Apple Support (UK)

If you forgot your Apple ID email address or phone number - Apple Support


2 replies

Aug 11, 2022 8:43 AM in response to ping291

If necessary, if you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.   -

how do I erase and restore my iphone 10 back to factory original setting before I give away as I lost my Icloud id and password

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.