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Unable to access hotmail with iPhone mail app

I currently cannot access my hotmail account with the iPhone app. I get the message “Cannot Get Mail The connection to the server failed”. I can, however, access hotmail via iPhone Safari. This problem only appears to be iPhone-specific as iPad mail works fine.


I’m using an iPhone 13 Pro with IOS 15.6

iPhone 13 Pro, iOS 15

Posted on Aug 12, 2022 2:17 AM

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Posted on Aug 12, 2022 2:26 AM

Are you able to delete the hotmail account on your iPhone and then add it back again? See whether that resolves the issue.


Axel F.

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Aug 12, 2022 2:24 AM in response to salaud chanceux

You probably have 2 step-verfication enabled for Microsoft Account. In that case you need to generate an App Specific (iOS Mail) Password for Hotmail --> Using app passwords with apps that don't support two-step ...


However you can continue to use your password for Outlook App, Safari, Chrome or on any other browser.


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Unable to access hotmail with iPhone mail app

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