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User profile for user: bluedog001
bluedog001 Author
User level: Level 1
8 points

Apple TV+ via web browser / PC does not recognise Family Sharing Subscription

This question has been raised previously, and it was not resolved.


There appears to be a problem with the Family sharing subscription service limiting the ability to have access to Apple TV+ content using the web browser on my PC. Currently I am able to use my iPhone to access movies on the Apple TV+ app with my family sharing subscription. However, by using the web browser it does not appear to recognise that I am part of a family subscription and that I do have access. So it prompts me to start a new subscription. Is there a way to resolve this?


Windows, Windows 10

Posted on Aug 13, 2022 12:12 PM

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User profile for user: Limnos
Limnos
User level: Level 10
417,739 points

Posted on Aug 13, 2022 3:22 PM

Read Watch in a web browser - Apple Support


It says, "On a Windows PC (including Microsoft Surface), Chrome OS device, or Android device, you can watch Apple TV+ in the Chrome and Firefox web browsers."


Are you trying to watch it using one of those browsers ?


Apple makes no mention either way about using a Family Sharing subscription with a Windows interface so it is hard to know where to start. If the above article does not resolve the issue then contact Apple and post back here if you have a solution!


Contact Apple. Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> Contact Apple for support and service - Apple Support


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User profile for user: Limnos
Limnos
User level: Level 10
417,739 points

Aug 13, 2022 3:22 PM in response to bluedog001

Read Watch in a web browser - Apple Support


It says, "On a Windows PC (including Microsoft Surface), Chrome OS device, or Android device, you can watch Apple TV+ in the Chrome and Firefox web browsers."


Are you trying to watch it using one of those browsers ?


Apple makes no mention either way about using a Family Sharing subscription with a Windows interface so it is hard to know where to start. If the above article does not resolve the issue then contact Apple and post back here if you have a solution!


Contact Apple. Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> Contact Apple for support and service - Apple Support


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Apple TV+ via web browser / PC does not recognise Family Sharing Subscription

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