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User profile for user: freichorn
freichorn Author
User level: Level 1
24 points

bluetooth earphones connected to iphone but sound comes from internal speaker not earphones

I have connected a pair of Beats Flex earphones to my iPhone 13 Pro (iOS 15.6.1). In Settings, the earphones are listed as connected. But when I try to play music in the Music app, the sound comes through the internal speakers not the earphone. I have shut the iPhone down, restarted and reconnected the earphones, but still the same problem. When I connect the earphones, it says they are 100% charged. How can I get the sound to come through the earphones?

iPhone 13 Pro, iOS 15

Posted on Aug 23, 2022 7:26 AM

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User profile for user: brbo
brbo
User level: Level 8
35,560 points

Posted on Aug 24, 2022 5:44 PM

Hi freichorn,


Restarting the iPhone was a great start with trouble-shooting!


Here's a few suggestions:


You might want to check that you are only connecting earphones to one device at a time

(Eg may not be switching between multiple devices.)


See if turn off / turn on bluetooth helps


See if the audio plays through the earphones in airport mode


Could an open app (eg Game with audio) be "over-riding" the earphones audio


Apple support have an article online that may help:

Sound troubleshooting – Beats headphones and earphones – Apple Support


More support, if needed:


Beats Flex Support

https://www.beatsbydre.com/support/earbuds/beats-flex


iPhone Support: Team:

(There's a "Get Support" link at the bottom of their webpage)

iPhone - Official Apple Support


All the best :-)

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User profile for user: brbo
brbo
User level: Level 8
35,560 points

Aug 24, 2022 5:44 PM in response to freichorn

Hi freichorn,


Restarting the iPhone was a great start with trouble-shooting!


Here's a few suggestions:


You might want to check that you are only connecting earphones to one device at a time

(Eg may not be switching between multiple devices.)


See if turn off / turn on bluetooth helps


See if the audio plays through the earphones in airport mode


Could an open app (eg Game with audio) be "over-riding" the earphones audio


Apple support have an article online that may help:

Sound troubleshooting – Beats headphones and earphones – Apple Support


More support, if needed:


Beats Flex Support

https://www.beatsbydre.com/support/earbuds/beats-flex


iPhone Support: Team:

(There's a "Get Support" link at the bottom of their webpage)

iPhone - Official Apple Support


All the best :-)

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bluetooth earphones connected to iphone but sound comes from internal speaker not earphones

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