purchased refurbished Imac 27 from loopmobile france, had faulty video card but they had it for 8 months now, what should i do
So i had requested a return for this imac 27 i7 2017 model back in December 2021, i was told to send the imac to “loopmobile” in ireland but they kept sending looped emails after i shipped it
, every time i wrote an email someone replied saying that they will forward the email, then 4-5 days later another email arrives saying this message in the screen shot:
its claiming they asked me something and waiting to hear back from me, i got 40 of these for months including ones suggesting the ticket is now closed because they did not hear back from me.
, im ready to file a police report, i contacted an agency in Europe who told me that loop-mobile are obliged to repair a faulty computer within 12 months of purchase, this computer was faulty upon delivery to us, sept 2021, it took 3 months to finally confirm it was faulty via a local apple store/reseller cause loopmobile claimed it was me who installed something, they had me erase and re install the OS 10 times before i finally proved it was a faulty video card , so when we sent it back and this is what we get, like it was stolen!
what should we do, do i really have to file a police report and contact my insurance company?
