You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

byankee Author

Level 1

7 points

Amazon Prime app stops working until Apple TV4K reset

I have an Apple TV 4K (1st generation, software is tvOS15.6). Until three months ago, Amazon Prime worked fine. Then it stopped working consistently. Sometimes it will work just fine but other times it won't unless I reset the Apple TV. Then it will work fine but when I come back to it the next day, it won't work until I reset the Apple TV again. It's very annoying. I've tried updating the Apple TV but it says it's up to date. Prime runs without issues on my Firesticks. Help?

Apple TV 4K, 15

Posted on Aug 24, 2022 4:27 PM

Top-ranking reply

askbarnabas

Level 10

103,835 points

Posted on Aug 24, 2022 7:48 PM

delete the app restart the Apple TV and reinstall the app

View in context

Amazon Prime app stops working until Apple TV4K reset

Similar questions