App Store not operating

1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.

2 - Does the issue present in this mode ?

3 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.

4 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.

5 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.

6 - If after performing each of the above steps in the order that have been presents and still have issues - please advise for possible further assistance.

suraya49 wrote:

Hi!😬 its me again, I noticed when I’m in a safe boot my camera and microphone is not working, I restarted without the safe boot then it works, however, my app atore is not functioning again. 😔

A - That is not normal and maybe a sign of a piece of Malware / Adware that is interfering with this

A - There is Adware & Malware which will affect the computer and is generally downloaded from “ Shady “ Websites or Developers who Inject this software into the download.

Should “ Certain & Specific Software “ referenced from above be installed - it will negatively impact macOS. It is suggested, download directly from the Developer , the application Malwarebytes for Mac. 

It is free or paid for added features. 

Run the Application and it should remove the malware / adware.

Once done, restart computer and test.

https://support.malwarebytes.com/hc/en-us/articles/360038984893-Restore-and-delete-quarantined-items-in-Malwarebytes-for-Mac

If you paid for it - keep it but do not run it all the time. That just uses un-needed resources

You are welcome 😀 and thank you too 🇨🇦

Do come back to the Apple Support Communities ( ASC )  in the future, if / or when additional questions may arise

Welcome 👍