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Defective USB C Ports on MacBook Pros

Is Apple offering to replace these yet. I online and just around the office that a LOT of people are having issues with C ports on relatively new machines. If you just wiggle the cord on either of my ports, whatever is plugged in looses continuity e.g. the projector stops showing the slides I am teaching from, the battery stops charging, my backup HD says "improperly ejected"...


It's quite frustrating and frankly not "Apple worthy".

MacBook Pro 13″, macOS 12.5

Posted on Aug 31, 2022 6:33 AM

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Question marked as Top-ranking reply

Posted on Aug 31, 2022 7:00 AM

There are no Apple Service Programs currently available for your issue.


Based on your situation, I recommend service.


Service Checklist:



Click ▶︎ Start a Service Request. ⚛️



Need more help?



Click ▶︎ Check Repair Status. 🔧

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4 replies
Question marked as Top-ranking reply

Aug 31, 2022 7:00 AM in response to Burleyk

There are no Apple Service Programs currently available for your issue.


Based on your situation, I recommend service.


Service Checklist:



Click ▶︎ Start a Service Request. ⚛️



Need more help?



Click ▶︎ Check Repair Status. 🔧

Sep 2, 2022 9:22 AM in response to Burleyk

The problem with USB-C ports is they handle both data transfers of traditional ports, but also power to charge & power the laptop which makes these ports different and more complex than older Macs. I think a big part of the problem is that third party devices are causing damage to the circuitry on these ports. I know with a charger, that if the charger damages the chip for the one USB-C port that it can sometimes prevent any of the other USB-C ports from providing power to the laptop from the charger even though each port has their own chip, yet the data devices will perfectly fine.


I also notice that these ports on the laptops I support for our organization seem to have a lot of liquid damage/corrosion on them which greatly contributes to problems.


I've also seen reports from a respected repair guy online who believes one of the chips seems to be weak and tends to have a high rate of failure (no liquid damage involved), but I personally lean to a mix of weak chip and bad third party devices being connected contributing to the other issues. I know these USB-C Macs and even recent versions of macOS have an awful lot of quirky behaviors compared to the older models. I now treat this quirky behavior as the new "normal" since it is intermittent across a lot of computers which otherwise are not having any problems.


It also does not help that Apple has consolidated what used to be multiple individual parts/components into a single complex part that now has a single point of failure, but dozens of new ways for actually failing because of the integration. I've seen so much that I can no longer recommend them to any one.


You have to keep in mind the Apple of today is not the Apple of yesterday. The Apple people loved started disappearing a decade ago.



Aug 31, 2022 6:44 PM in response to Burleyk

I do know that the USB-C ports on the 2016 & 2017 models are very poorly designed and become loose over time because the fiber board edges are made to help snap the USB-C cables in place, but the fiber board nubs wear down quickly causing the cables to be loose and easily disconnected. On the 2018+ models Apple has reinforced the edges of the USB-C ports with metal which should wear much better (so far I haven't seen an issue with them).


Apple is not offering any free repair programs for this issue and are unlikely to do so now that the laptop models affected are 5+ years old with the 2016 model now considered "Vintage" with only two more years of possible hardware support.


You can always provide Apple with product feedback here:

Product Feedback - Apple


Defective USB C Ports on MacBook Pros

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