You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Stolen trusted device

Hi I really need help! I live in Tanzania and the phone that was my two-factor authentication has been stolen. I had to create another Apple ID just to find help. Apple Support is useless. I know the Apple ID and the password of the account I want to access, but I no longer have the phone that was the trusted device. I am locked in this never-ending loop of being asked for the code sent to the trusted device I no longer have. Help! How can I access my account without the trusted device? I tried iforgotpassword but I not do have the option of "no trusted device". I am locked out of my Apple account.

Posted on Sep 11, 2022 9:48 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 11, 2022 10:57 AM

See the following from Two-factor authentication for Apple ID - Apple Support

(also, once you regain access, it is advisable to set up more than one trusted phone number; they can be friends or relatives and can be Androids or landlines as well as iPhones)


What if I can't access a trusted device or didn't receive a verification code?


If you're signing in and don’t have a trusted device handy that can display verification codes, you can have a code sent to your trusted phone number via text message or an automated phone call instead. Click Didn't Get a Code on the sign in screen and choose to send a code to your trusted phone number. You can also get a code directly from Settings on a trusted device. Learn how to get a verification code.


If you use iOS 11.3 or later on your iPhone, you might not need to enter a verification code. In some cases, your trusted phone number can be automatically verified in the background on your iPhone. It’s one less thing to do, and your account is still protected with two-factor authentication.


If I can't sign in, how do I regain access to my account?


If you can’t sign in, access a trusted device, reset your password, or receive verification codes, you can request account recovery to regain access to your account. Account recovery is an automatic process designed to get you back in to your account as quickly as possible while denying access to anyone who might be pretending to be you. It might take a few days—or longer—depending on what specific account information you can provide to verify your identity.


If you generated a recovery key, you can use your recovery key to regain access to your account instead. Learn more about using a recovery key

Similar questions

3 replies
Question marked as Top-ranking reply

Sep 11, 2022 10:57 AM in response to karenafrica

See the following from Two-factor authentication for Apple ID - Apple Support

(also, once you regain access, it is advisable to set up more than one trusted phone number; they can be friends or relatives and can be Androids or landlines as well as iPhones)


What if I can't access a trusted device or didn't receive a verification code?


If you're signing in and don’t have a trusted device handy that can display verification codes, you can have a code sent to your trusted phone number via text message or an automated phone call instead. Click Didn't Get a Code on the sign in screen and choose to send a code to your trusted phone number. You can also get a code directly from Settings on a trusted device. Learn how to get a verification code.


If you use iOS 11.3 or later on your iPhone, you might not need to enter a verification code. In some cases, your trusted phone number can be automatically verified in the background on your iPhone. It’s one less thing to do, and your account is still protected with two-factor authentication.


If I can't sign in, how do I regain access to my account?


If you can’t sign in, access a trusted device, reset your password, or receive verification codes, you can request account recovery to regain access to your account. Account recovery is an automatic process designed to get you back in to your account as quickly as possible while denying access to anyone who might be pretending to be you. It might take a few days—or longer—depending on what specific account information you can provide to verify your identity.


If you generated a recovery key, you can use your recovery key to regain access to your account instead. Learn more about using a recovery key

Stolen trusted device

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.