You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple trade

My iPhone 13 pro max is only 1 month old and is there a trade in rule saying that I can just trade in this to the new iPhone without any payment?

Posted on Sep 12, 2022 5:16 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 12, 2022 5:24 AM

If you purchased it directly from Apple, you have 14 calendar days to return an item from the date you received it. Only items that have been purchased directly from Apple, either online or at an Apple Retail Store, can be returned to Apple. Apple products purchased through other retailers must be returned in accordance with their respective returns and refunds policy. Some retailers have a more generous return policy. But you cannot just trade it in for a newer model. You would have to return the 13 then purchase the 14.


Returns & Refunds - Shopping Help - Apple


1 reply
Question marked as Top-ranking reply

Sep 12, 2022 5:24 AM in response to damitha240

If you purchased it directly from Apple, you have 14 calendar days to return an item from the date you received it. Only items that have been purchased directly from Apple, either online or at an Apple Retail Store, can be returned to Apple. Apple products purchased through other retailers must be returned in accordance with their respective returns and refunds policy. Some retailers have a more generous return policy. But you cannot just trade it in for a newer model. You would have to return the 13 then purchase the 14.


Returns & Refunds - Shopping Help - Apple


Apple trade

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.