All of my pictures are on my wife's phone and hers are gone.

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Level 1

4 points

All of my pictures are on my wife's phone and hers are gone.

I have an iPhone SE and my wife has a new iPhone 12 which

are on the same ATT account. This morning while on her phone she said that she

had pictures that she didn’t take and when she scrolled back up, it was all of

the pictures that were on my phone and all of hers was gone, they are still on my phone as well. She did a screen shot of one of the pictures and

it said, “uploading 1 picture” and then it appeared on my phone as I was watching my phone. She then

deleted it and it also was deleted from my phone as well. We did that again with

the same results.

Any ideas of what has happened and how to correct it? Any suggestions for a “DUMMY”?

iPhone 12, iOS 15

Posted on Sep 12, 2022 4:03 PM

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Answer 1

Top-ranking reply

Katana-San

Level 9

68,455 points

Sep 13, 2022 9:57 AM in response to pls60

Hello ~ Are you sharing an Apple ID or did you sign in to her iPhone using your Apple ID? You are not a dummy at all…just someone with an issue. Take a look here as well…

Make sure that each family member has a unique Apple ID - Apple Support

~Katana-San~

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Answer 2

Katana-San

Level 9

68,455 points

Sep 13, 2022 5:23 PM in response to pls60

Hello ~ Take a look here…

Delete photos on your iPhone, iPad, and iPod touch - Apple Support*

*Recover deleted photos or videos

If you still need more help post back and we will keep working on things. You are welcome but most of all I hope you don’t feel dumb at all and come here feeling at ease to ask questions.

~Katana-San~

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Answer 3

nny1001

Level 4

1,392 points

Sep 13, 2022 9:56 AM in response to pls60

Don't share Apple ID's. That is the #1 cause for data loss and confusion between 2 parties. You are also technically violating Apples terms of service when it comes to Apple ID by sharing it with others, but that's neither here nor there. So, photos got all wonky and jacked up... really sorry to hear that. Before I can give you much more info to work off of and get to trying to solve the snafu a bit, can you verify that you are in fact using the same Apple ID under settings at the top of the menu, as well as checking the status of items like iCloud backup and iCloud Photo Library on each device. Knowing which of the services you were using and if there are recent backups might help a little bit. Not making any promises though. (EDIT): for both devices

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Answer 4

pls60 Author

Level 1

4 points

Sep 13, 2022 4:47 PM in response to Katana-San

BINGO! I just ordered a song using her phone and my ID because that is the only ID that we have, and it downloaded to both phones. I will check out family sharing but before I do anything is there any way to retrieve her pictures?

THANK you!

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Answer 5

pls60 Author

Level 1

4 points

Sep 16, 2022 7:32 AM in response to Katana-San

OK, got an ID for my wife's phone and also did the family sharing. So, before I destroy everything that I have done so far, I thought that I would check with you as to retrieving her pictures from I suppose icloud. I have saved all the pictures that are currently on her phone, but I haven't deleted them yet.

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