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101810140444 this is my case id apple support asked me for previous owner purchase receipt. i also send it but after many days i cant received any response. kindly help me to remove activation lock from my device IMEI no. 353106100933041
iPhone XS Max
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Never post a screenshot with any personal credentials, such as email id, apple id, Mac Address, IMEI number, Serial Number, Phone number, Order ID, if you are sharing a map ensure your location is not identifiable. Etc.
This is a public forum.
Never post a screenshot with any personal credentials, such as email id, apple id, Mac Address, IMEI number, Serial Number, Phone number, Order ID, if you are sharing a map ensure your location is not identifiable. Etc.
Probably you are referring to Activation Lock.
If you are the owner or the owner has shared all information with you then to open Activation Lock:- If it is Activation locked, read here --> Turn off Activation Lock - Apple Support Activation Lock for iPhone, iPad, and iPod touch - Apple Support
Learn how to remove a device from a previous owner's account.
If you are not the owner and do not have the Apple ID and Password then there is no way that you can get into this iPhone unless the original owner shares the Apple ID and password with you. If you are lucky you can get into this iPhone if they (owner) accidentally remove the device from their Apple ID.
previous owner gives me only purchase receipt
Activation Lock
