I had a bad experience with itunes trying to get a refund for an order that I never received.
I am trying to see if I have any recourse after itunes refused to refund a 9.99 purchase that I never received.
iPad Pro 12.9-inch, 3rd Gen, Wi-Fi, Cell
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after itunes refused to refund
Refunds are not guaranteed. For more information, see the Terms & Conditions.
If Apple has notified you that it is not eligible then so be it,
We can't help you, sorry, we are also users of Apple products & services like you.
purchase that I never received.
You sure have received an invoice from Apple for that purchased, did you tap on Report a problem.
Check again, see the following Apple articles:
View your purchase history for the App Store, iTunes Store, and other Apple media services
How apps, content, and subscriptions from Apple are billed
How apps, content, and subscriptions from Apple are billed - Apple Support
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