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I changed provider and opted to keep my current number. Mow my phone is showing the new sim’s number as my number and I’m having difficulty proving my identity to my bank’s app. They need to send a code to my phone but are having difficulty doing that.
Any solutions please?
It's been awhile now, but when I switched to T-Mobile, the sim they sent had a temporary number assigned. I had to contact customer service for the carrier to have my old number assigned to the sim, then restart my phone. This was even though I had gone through the online porting process.
Call your carrier and ask.
It's been awhile now, but when I switched to T-Mobile, the sim they sent had a temporary number assigned. I had to contact customer service for the carrier to have my old number assigned to the sim, then restart my phone. This was even though I had gone through the online porting process.
Call your carrier and ask.
I’ve just moved to Lyca Mobile and all this is my reward.
I’ve spent hours talking to obviously not well trained reps who could not help and just rang off or left me on hold or promised to call back and didn’t.
At this point I’m tempted to cut my losses and start again with a different provider.
Thanks for your help.
I’ll take your advice and hope for the best.
Thanks. I’ll try that.
Gerry
Problem with new simm
