You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Baloney- Author

Level 1

5 points

Hacked iPhone after scammer call?

My family member recently fell for a scam, when they called a number claiming to be eBay support from their iPhone — but it actually was scammers that had them install the AnyDesk app (on a different device) and they ended up sending money to said scammers.

Now every time the iPhone is used to call a bank, credit card company, etc another incoming call happens immediately that appears to be scammers.

We’ve gotten rid of the AnyDesk app, searched the phone for other suspicious apps (and found none), updated software on the phone — and it still happens when any numbers are called for a financial institution.

If we backup the phone and do a factory reset, will we be backing up whatever it is that triggers the incoming calls? Or is a new phone and/or number the only fix?

iPhone 13 Pro, iOS 16

Posted on Oct 10, 2022 1:30 PM

Top-ranking reply

LD150

Level 10

91,269 points

Posted on Oct 10, 2022 1:36 PM

First check Settings, General, VPN & Device Management for a profile and remove it.

If there is no profile and restoring the backup restores the problem then export your photos (or turn on iCloud Photos) and export other important data to yor computer or iCloud Drive, wipe the phone again and set up manually using your normal Apple ID. The apple ID and Phone number will have no impact.

You may also want to change your Apple ID password.

View in context

Hacked iPhone after scammer call?

Similar questions