Пожалуйста, возьмите 2 рубля с моего баланса

Skykeeper,

Thank you for the clarification. We do not have access to any account info to reset your account. You have two options. You can make a purchase for a little more than your balance and pay the difference or you can contact Apple Support directly and ask them to clear the account.

Best regards.

Hi Skykeeper,

Thank you for using the Apple Support Communities. You’ve posted a question in the English Community. If you are able to repost your question in English, you may reach a larger audience and have a better chance of receiving a reply.

Thanks!