Apple Store - "We’re waiting for your payment" with payment already made

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Apple Store - "We’re waiting for your payment" with payment already made

I recently ordered an iPad Pro with an apple pencil, they already charged the full amount including taxes and the payment was successful as I double checked with my bank. Despite this, only the apple pencil was processed but the iPad Pro status appear as "We’re waiting for your payment".

My problem is, i'm from Guatemala and they don't have any kind of support contact for my region and i'm unable to solve the issue. What else could I do or how could I get in touch with them?

Posted on Oct 16, 2022 6:58 PM

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Answer 1

Chris_V89

Community Specialist

Oct 18, 2022 4:37 PM in response to EFS7

Hey there EFS7,

Thanks for reaching out to the Apple Support Communities. For help with this particular issue, the best option would be to try contacting Apple by clicking on the "Ask a Specialist" button at this link here: Apple Store Online - Apple

If unable to reach out using the link above, you may need to contact Apple using the best number listed here: Contact Apple for support and service - Apple Support

We hope that's able to help.

Take care!

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Apple Store - "We’re waiting for your payment" with payment already made

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