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User profile for user: Iamksf
Iamksf Author
User level: Level 1
4 points

My iphone xs’ true depth camera stopped working. What can be the solution?

Only a drop of water fell on my iPhone XS, and the true depth camera stopped working. What could be the solution to this?

iPhone XS, iOS 16

Posted on Oct 17, 2022 9:49 PM

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User profile for user: MrHoffman
MrHoffman
Community+ 2024
User level: Level 10
126,325 points

Posted on Oct 17, 2022 9:58 PM

Here is what the folks at Apple recommend:


  1. Update your iPhone or iPad to the latest version of iOS or iPadOS.
  2. Check if there is an issue with Face ID in your iPhone's parts and service history. To do this, open the Settings app, tap General, then tap About.
  3. If you still can't enroll your face or unlock your device with Face ID, you can take your device to an Apple Store or Apple Authorized Service Provider, or contact Apple Support about your iPhone or your iPad.



You’re likely on step 3 now, and probably headed for a repair if this wasn’t water damage, or probably headed for replacement if it was.

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User profile for user: MrHoffman
MrHoffman
Community+ 2024
User level: Level 10
126,325 points

Oct 17, 2022 9:58 PM in response to Iamksf

Here is what the folks at Apple recommend:


  1. Update your iPhone or iPad to the latest version of iOS or iPadOS.
  2. Check if there is an issue with Face ID in your iPhone's parts and service history. To do this, open the Settings app, tap General, then tap About.
  3. If you still can't enroll your face or unlock your device with Face ID, you can take your device to an Apple Store or Apple Authorized Service Provider, or contact Apple Support about your iPhone or your iPad.



You’re likely on step 3 now, and probably headed for a repair if this wasn’t water damage, or probably headed for replacement if it was.

Reply

My iphone xs’ true depth camera stopped working. What can be the solution?

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