iPhone 14 Not Receiving Some Text Messages

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iPhone 14 Not Receiving Some Text Messages

I recently purchased a new iPhone 14. After setting it up, I entered some apps that require two factor authentication. None of the codes were received via text message. I can get them via phone call or email, but I want the text method. I also just noticed I am not getting messages from those with non-iPhone devices such as Android devices. I've checked the obvious such as MMS and SMS and Group Messaging being activated. I restarted the phone several times, but to no avail. I'm ready to go back to my old iPhone 8!!

Posted on Oct 22, 2022 7:14 AM

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Answer 1

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FWamps Author

Level 1

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Oct 24, 2022 10:53 AM in response to ChrisJ4203

My apologies for not being clear. The contacts were with my carrier. I asked to escalate the third time I contacted them, finally getting someone who knew what he was doing, and the problem has been corrected. The problem was on their end, not the phone settings, as I had the phone settings correct.

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Answer 2

ChrisJ4203

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230,678 points

Oct 22, 2022 7:18 AM in response to FWamps

Contact your carrier. SMS is a carrier feature and there are no settings on the iPhone to control SMS. The carrier needs to troubleshoot that problem and your account may need to be provisioned again due to the purchase of the new phone.

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Answer 3

FWamps Author

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Oct 22, 2022 9:00 AM in response to ChrisJ4203

Thanks. I've been in contact with tech support twice and they didn't have the answer. I'll try until I get the correct answer.

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Answer 4

ChrisJ4203

Level 10

230,678 points

Oct 24, 2022 10:48 AM in response to FWamps

Which tech support are you referring to, Apple or your carrier. Again, the carrier is the one that would be in control of SMS and need to troubleshoot your problem.

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iPhone 14 Not Receiving Some Text Messages

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