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I have a 15 inches 2017 MacBook Pro, with the display going blank when the lid is opened above 45 degree.
Went to Apple store: $650 for the repair. Chatted with a representative: same. Spoke with his supervisor: same thing.
This is really unfair.
The cable is crumbling because it is too short. It is too short because of a design flaw.
Apple should stay behind its customers. But it's not.
Anyone has a better recent experience on this issue?
MacBook Pro 15″, macOS 13.0
This is not "something on the Internet", but 15K people having the issue.
As in my note, I already checked Apple support in all their forms: the store, the chat and a live person.
I would be OK to pay for the repair if this would not be related to a design flaw.
This is not "something on the Internet", but 15K people having the issue.
As in my note, I already checked Apple support in all their forms: the store, the chat and a live person.
I would be OK to pay for the repair if this would not be related to a design flaw.
Here is the list of current Apple Service Programs in effect.
Apple Service Programs - Apple Support
There is a program for the 2015-2017 15” MacBook Pro battery but nothing describing issue the you are referring to. You say the cable is crumbling because it is too short because of a design flaw? Unless you have disassembled your MAcBook how would you know that? Did you read it on the internet? Reading something on the internet does not make it a fact.
Your machine is out of warranty and you have been quoted a price for repair. If you disagree then try calling Apple Support to see if you can get further help.
None of us here are Apple employees so we do not have to accept to your claims. There WAS a program for this issue regarding the 13 inch MacBook Pro, NOT the 15 inch model. This is where the ‘Flexgate' term originated. Get your facts straight. Your 15 inch MacBook Pro is not eligible for this repair.
13-inch MacBook Pro Display Backlight Service Program - Apple Support
And from that repair program:
Eligible Models
To identify your computer's model and to see if it is eligible for this program, choose Apple () menu > About This Mac. Eligible models are listed below.
Note: No other Mac notebook models are part of this program.
timeitself wrote:
This is not "something on the Internet", but 15K people having the issue.
Where are you getting the information that 15,000 people have this issue?
Fully aware of that. Already said that.
Can you sincerely say that the 15 inches do not have the same vulnerability (display flexible cable) as the 13 inches?
Well, let’s cut to the bottom line. Your MacBook is not covered and will not be repaired free of charge. So now you have a few decisions to make.
timeitself wrote:
Can you sincerely say that the 15 inches do not have the same vulnerability (display flexible cable) as the 13 inches?
We have no evidence that the 15-inch has the same problem.
Flexgate
