Cannot restore, update, or unlock iPad. Now a very expensive paper weight.
We bought an iPad for my son to use at school, which he did until he graduated this year. Now the school removed their restrictions and we would like to use the iPad at home. At school, he would unlock the iPad by hitting the home button a couple times and never used a passcode. Now, when we turn it on it wants a passcode. If only we had the passcode! The school does not have the passcode either and gave instructions to completely restore the iPad. That's fine, there's nothing important on there.
We have tried following the school's instructions, and Apple's instructions on restoring the iPad to factory settings. Then using iTunes, it gives the option to Update or Restore the iPad. However, if we select "Restore" then it gives the only choice as "Update and Restore" anyway. When we select Update and Restore it says "The iPad software update server could not be contacted. There is not enough memory available."
But we cannot free up memory without the passcode, and we can't reset the passcode by restoring without choosing Update and Restore, and we cannot do the update without freeing up memory, so there seems to be no way to actually gain access to use this iPad we purchased. Can anyone find a way out of this trap and save this perfectly good computer from being another piece of e-waste?
iPad, iPadOS 14