I need to check the balance of a gift card

Jmoe58 Said:

"I need to check the balance of a gift card: I bought a gift card and sent it to a friend but they said it had a zero balance"

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Where did you get this card?



Three Scenarios to Troubleshoot:

• If Purchased at a Retailer:

Take this back to the seller, an request a swapout. This time, add it to your account right-then-and-there at the cash register after the transaction goes through.

• If Purchased Online:

If you purchased this online and at a Web site, contact them, seeing what your options are when it comes to gift card scams.

• If Purchased In-Person:

If this was a face-to-face purchase, there may be nothing that can be done about this, but a refund from the seller.

Important Links:

• If you Can't Redeem your App Store & iTunes Gift Card, Apple Music Gift Card, or Content cCode - Apple Support
• About Gift Card Scams - Apple Support