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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Have old iMAC and wireless keyboard broken so replaced it today with new magic keyboard. It is not showing on Bluetooth list to allow me to go through pairing process. I can however type whilst it is plugged in to an older cable that fits into rear of my iMAC ok. How can I move forward please. I am not technically minded whatsoever and thought it would be a simple process. Easy solution please.
iMac 27″, macOS 10.13
The chances of new Apple keyboard being defective are very low (assuming it was bought from Apple direct). More likely, the Bluetooth module on your iMac is defective.
Since your iMac is officially obsolete, your choices are to use the Magic keyboard in wired mode, return the Magic Keyboard and replace with a cheaper wired keyboard or replace your iMac with new. All the best.
The chances of new Apple keyboard being defective are very low (assuming it was bought from Apple direct). More likely, the Bluetooth module on your iMac is defective.
Since your iMac is officially obsolete, your choices are to use the Magic keyboard in wired mode, return the Magic Keyboard and replace with a cheaper wired keyboard or replace your iMac with new. All the best.
Yes I've been through this solution page. My device doesn't appear on list of keypads though so I get no pairing instruction. I have an old iMac that is no longer doing updates so I couldn't update it as instructions suggested but still want to get the new keyboard paired but alas that is not happening.
😉👍
lightning cable doesn't fit into back of old iMac.
