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azuany Author

Level 1

4 points

Apple Face ID problem detected with TrueDepth camera

my phone is telling me they detect a problem with the TrueDepth camera that is not allowing me to use FaceID on my phone

iPhone 12, iOS 16

Posted on Nov 3, 2022 9:35 AM

Top-ranking reply

Niel

Level 10

731,429 points

Posted on Nov 3, 2022 10:00 AM

This is generally a hardware issue. You might be able to fix it by updating the unit from a computer or the Software Update function in Settings; if not, contact Apple Support.

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Apple Face ID problem detected with TrueDepth camera

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