There is a problem with a family members previous purchase

jaxon77 Said:

"There is a problem with a family members previous purchase: I have tried many different things like logging out of my App Store and logging back in and changing the cards that are on my family thing yet it keeps showing something whenever i try to download apps that i have had before and it shows this message. Does anybody know how to fix this?"

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Thank you for the screenshot.

For Financial Assistance, Contact Apple Store Support:

You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.

Apple Contact Info:

• Contact Us - Choose Locations
• Proceed from there, as necessary
• Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)