Iphone13 speakerphone still cutting on calls for the person I’m calling. Any sign of a fix yet?

Total agree with you when these updates are done is normal people who use a phone as a phone and I use video call a lot nowadays is so annoying for the other person as my mic keeps cutting out

until Apple listen to us and do something about it a basic feature we are used to on a smart phone is rendered useless

this is the other forum if you have not seen it

iPhone 13 pro voice cuts and the other pe… - Apple Community

i love my iPhone too must what used to be a known brand that just worked is turning into rushed out software not fully tested nowadays

i have the same issue on my iPhone 11 pro max being fine till now jumped through all the hoops with apple support there's a huge thread some where which is now at 43 pages but apple don't seem to acknowledge it and bury there heads. they have obviously a hardware issue or most probably a software issue the last chat ive had with them was to go to a apple store which is about 50miles away!! to be told ?? they have run a over the phone diagnostic test while on support but nothing all they seem to want to do is get me to shell out another £600 to exchange my phone with them that on other posts doesn't make it go away which makes me think it a software issue but apple don't care because a older phone and no longer there flagship phone to them

its a shame how apples customer service has gone you used to feel part of something but now just another money sign to them

Hello Nicola0,

To start, the steps you mention "record a memo, record a camera" are not a way to fix things. These are isolation steps to help identify if the issue is hardware based, or related to your cellular network/connection so you know how to proceed.

iPhone has three microphones on it, the main one at the bottom, a front facing one and a rear facing one. When you make a normal phone call the main mic at the bottom is used. When you place a call on speaker, the microphone that is used depends on the device orientation. If the display is facing up towards you, then the front facing mic will be used. If the device is display down with the back side facing you, then the rear facing mic is used for the call.

That's the reason for testing each individual microphone, to see if one of them has a hardware issue or not. Voice memo uses the main mic at the bottom, a video taken with the front camera uses the front facing mic and a video taken with the rear camera uses the rear facing mic.

So for example, if you normally have the device facing up when you place a call on speaker, the front facing mic is the one you'd want to test by taking a video with the front camera. If the audio is fine in the video, then the microphone is working properly and the issue is coming from the cellular network/connection and you'd want to contact your wireless carrier to report those issues.

If a video taken with the front camera also has distorted audio, then that would indicate a hardware problem with that specific microphone and you'd want to contact Apple for service options: Get Support

Cheers!

Nicola0,

Thank you for that info. We would recommend contacting Apple Support. They have options to work toward a resolution that are not available in the Support Communities.

Best regards.