It would be better if you can please re-post with a screenshot, in order to understand the phenomenon better. Images/pictures speak louder than words.
Please understand this is a public forum: While attaching a Screenshot, do not provide any personal credentials, such as IP address, Card detail, email id, apple id, IMEI number, Serial Number, Phone number, Order ID, if you are sharing a map ensure your location is not identifiable, etc.
![](https://support.apple.com/library/content/dam/edam/applecare/images/en_US/mac_apps/itunes/divider.png)
With the limited information that you have provided, It is hard to even guess the problems faced by you.
You may get faster and better responses to your query by --> Writing an effective Apple Support Commun… - Apple ...
![](https://support.apple.com/library/content/dam/edam/applecare/images/en_US/mac_apps/itunes/divider.png)
Please re-post with detail so that someone else can help.